Inteleview Design

Inteleview

UX/UI Design

The goal of this project is to create new interface for cloud-based contact center software, to improve customer service, to reduce transfers and call volumes..

Inteleview is a cloud based contact center software solutions provider that has revolutionized the process of providing analytics solutions in the contact center space. Inteleview products are designed to re-position contact centers as revenue – generating assets.

Dashboard

We've designed the key performance metrics and charts by using the best data visualization techniques and patterns.

The main focus in design was to make interaction between users and this dashboard user interface as simple as possible. Bright colors in the right places helped to perceive the displayed data in a playful (not boring) manner and at the same time to stay in productive workflow while using this app.

Looks good on iPad

Comfortable way of checking the statistics data outside a work desk.

Management console

We've designed an easy way of viewing and editing campaigns. The main focus in this user flow was to make this part of interface interactive and easy to approach for users of all levels of experience with this and similar platforms.

Agent profile

The main design challenge here was to place all information in an orgnaized way so it looks well on most of the screens. The point of this user experience is to show call logs and agent data in a split view.

Homepage

This is the main area of the platform. We collected the most important data and organized it in the best possible way to both avoid the clutter and have a high level of accessibility. That allowed users to properly focus on the top-priority tasks.

Promo website

To properly market this platform and make it stand out we've designed this promo website. The main idea and concept of the website was to showcase the plaform and display some of the features and possbilies.

After that, we've shown features and benefits to make an highlight the most important things of this platform. The main goal of this website was to convert visitors into customers of the platform.

Max S.

UX/UI designer

Client

Inteleview